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FAQ


Are your products vegan, gluten and cruelty-free?

All Ayele products are cruelty free (certified by the Leaping Bunny). We are vegan, gluten-free and organic.

What should I do if my order is lost?

If by any chance your order is lost, please contact us IMMEDIATELY. Once you have done so, please open up a claim with the chosen mail carrier with the protection insurance (Route) you have purchased at check-out.  Be aware that Ayele & Co is not liable for orders shipped without insurance, however we can do our best to accommodate you.

Do you offer international shipping?

Yes we do.

Do you accept returns?

Ayele accepts returns of the product within a grace period of 15 days (after your package has been delivered) on a case by case basis.

In order for a normal return to happen, the product must not be used and must be returned in the condition it was sent. If the product is being returned following personal claims of skin irritation, the product must be returned with at least 80% remaining. If more than 20% has been used, Ayele will neither accept the return nor issue a refund on the following product. All returns, no matter the circumstance, will receive store credit only.

What should I do if my order is damaged?

If an item is damaged upon arrival, please contact us ASAP at customercare@ayele.co and include "DAMAGED Order [insert order # here]" in the subject line. Please also send pictures of damaged items and proof of purchase.

How can I cancel my order?

If for any reason you decide that you'd like to cancel your order, there will be a $8 restock fee deducted from your refund. This is a convenience fee to us, due to the nature of our products. 

Customers have up to 10 hours to contact a team representative and cancel their order. Once this 10 hour margin has passed, your order will be processed and cannot be canceled. 

For cancellations, please include "CANCEL Order [insert order # here]" in the subject line in order to complete the request.

Is your packaging recyclable?

Yes, our packaging is recyclable. Please ensure the bottles are empty before recycling.

Is Danielle no longer with Ayele? Is Ayele still black owned?

Danielle has chosen to take a step back from Ayele to place her focus on Ambrosios, a non-profit and other endeavors. She remains Ayele's founder. 

Currently, Ayele is operated by a third party black owned corporation. Ayele is still black-woman owned and black operated.

Where else can I purchase Ayele products?

Ayele is only available on Faire (For wholesale), Beautyque, Showfields, Ipsy and Ayele.co.

All products purchased outside of these website are not under Ayele's warranty for we cannot certify that the product has not been tampered with.

I want to interview Ayele/ apply for a job/ do a collaboration?

For collaborations or such inquiries, email inquiries@ayele.co

Does Ayele test on animals?

We do not. We do however have an office cat (named Mocha) that does like to tell us his opinion of our packaging.

Where is Ayele formulated and manufactured?

We are manufactured and formulated in Oregon, United States by FDA skincare standards.

Does Ayele products contain animal ingredients, synthetic fragrance or alcohol?

Currently, they do not.

Alcohol is added in small amounts in some products, like Glycerin, to thin out the gel to perfect spreadability, and allow a slow, time-release of our formulas fragrances and moisturizers.

When do the products expire?

Ayele products have a 1 year shelf life. Once the product is open it will last for 8 months.

Will Ayele products help with problem skin such as acne, clogged pores, eczema, or discoloration?

We design our products with you and your skin obstacles like - acne, sensitivity, and discoloration in mind. The carefully selected combinations of ingredients in our products are associated with clearing skin, evening tone, and combating inflammation.

What happens if I place a fraudulent order?

If you are caught placing a fraudulent order with someone's information and/or you did not have authorization from the account holder, the order will be canceled. Ayele will issue a full refund for said purchase made and the fraudulent user will be blocked from further purchasing Ayele & Co products in the future.

From there, Ayele & Co will turn the appropriate order(s) over to a collections agency and reports will be filed with all credit bureaus. The fraudulent party will be responsible for making all applicable payments to Ayele & Co immediately or will be forced to suffer ALL legal actions taken by Ayele & Co, as well as the account holder. In cases where the chargeback is clearly fraudulent, we will file a report with both our legal team as well as the Better Business Bureau. A mail fraud complaint with Federal Authorities will also be filed. As before, Ayele & Co will turn delinquent accounts over to a collections agency and reports will be filed with all credit bureaus. 

How can I make any edits/changes to my order?

If your order is shipping to an incorrect address or if you need to make any additional changes to your order please contact customercare@ayele.co.

Unfortunately, if you have already received a tracking number from us then no changes or updates can be made to your order.