ALL YOUR QUESTIONS AND CONCERS, ANSWERED BELOW

All Ayele products are cruelty free (certified by the Leaping Bunny). We are vegan and organic.

Yes our products are gluten-free

Yes we do.

Ayele accepts returns of the product within a grace period of 15 days (after your package has been delivered) on a case by case basis.

In order for a normal return to happen, the product must not be used and must be returned in the condition it was sent. If the product is being returned following personal claims of skin irritation, the product must be returned with at least 80% remaining. If more than 20% has been used, Ayele will neither accept the return nor issue a refund on the following product. All returns, no matter the circumstance, will receive store credit only.

If by any chance your order is lost, please contact us IMMEDIATELY. Once you have done so, please open up a claim with the chosen mail carrier with the protection insurance (Route) you have purchased at check-out.  Be aware that Ayele & Co is not liable for orders shipped without insurance, however we can do our best to accommodate you.

If an item is damaged upon arrival, please contact us ASAP at customercare@ayele.co and include "DAMAGED Order [insert order # here]" in the subject line. Please also send pictures of damaged items and proof of purchase.

Normal processing takes between 2-4 business days. Please be aware that Ayele’s processing days are from Monday-Friday and exclude U.S. holidays & Weekends. These processing days exclude pre-sale items.

If for any reason you decide that you'd like to cancel your order, there will be a $8 restock fee deducted from your refund. This is a convenience fee to us, due to the nature of our products.

Customers have up to 10 hours to contact a team representative and cancel their order. Once this 10 hour margin has passed, your order will be processed and cannot be canceled.

For cancellations, please include "CANCEL Order [insert order # here]" in the subject line in order to complete the request.

Yes we do

We're currently @theayeleandco on Instagram until we regain access to @ayeleandco.

Danielle has chosen to take a step back from Ayele to place her focus on Ambrosios, a non-profit and other endeavors. She remains Ayele's founder. 

Currently, Ayele is operated by a third party black owned corporation. 

Our customer service hours are between the times of 9AM-5PM EST from Monday to Friday.

Ayele is still black-woman owned and black operated.

All Ayele products are formulated and brought to life in a FDA-certified laboratory in Portland, Oregon USA. 

For collaborations, email inquiries@ayele.co

For interviews and press, email inquiries@ayele.co. If you would like to personally interview Danielle, email her here.

For customer care, email customercare@ayele.co

Yes, our packaging is recyclable. Please ensure the bottles are empty before recycling.

Ayele is only available on Faire (For wholesale), Showfields, Ipsy and Ayele.co

Ayele currently accepts all major credit cards, including Visa, MasterCard, American Express, and Discover credit and debit cards. We also accept Amazonpay, ShopPay, Afterpay and Apple-Pay

If you're interest in working for the Ayele team, please send your credentials/resume to inquiries@ayele.co 

Ayele takes two to four business days to process orders. Once your order has been processed, it's shipped out per your shipping choice.

Tracking takes up to 48 hours before it updates. If it hasn't updated by then, email customer service at customercare@ayele.co

Once your order has left our warehouse within the appropriate time frame, we have no control over how USPS handles the tracking. If you did not purchase the Route Package Protection, we recommend contacting USPS for more information regarding the delay. If your order does not arrive after three weeks, please contact us so we can assist.

Contact us at customercare@ayele.co and make sure to include your order number.

Due to the current status of USPS, their ability to quickly deliver packages and provide tracking updates has been infringed upon (especially if you're a customer in Canada.) Unfortunately, there isn't much we can do besides put in inquiries about missing packages to them. 

If you are caught placing a fraudulent order with someone's information and/or you did not have authorization from the account holder, the order will be canceled. Ayele will issue a full refund for said purchase made and the fraudulent user will be blocked from further purchasing Ayele & Co products in the future.

From there, Ayele & Co will turn the appropriate order(s) over to a collections agency and reports will be filed with all credit bureaus. The fraudulent party will be responsible for making all applicable payments to Ayele & Co immediately or will be forced to suffer ALL legal actions taken by Ayele & Co, as well as the account holder. In cases where the chargeback is clearly fraudulent, we will file a report with both our legal team as well as the Better Business Bureau. A mail fraud complaint with Federal Authorities will also be filed. As before, Ayele & Co will turn delinquent accounts over to a collections agency and reports will be filed with all credit bureaus. 

If your order is shipping to an incorrect address or if you need to make any additional changes to your order please contact customercare@ayele.co. Unfortunately, if you have already received a tracking number from us then no changes or updates can be made to your order.

If for any reason you decide that you'd like to cancel your order, there will be a $8 restock fee deducted from your refund. This is a convenience fee to us, due to the nature of our products.
Customers have up to 10 hours to contact a team representative and cancel their order. Once this 10 hour margin has passed, your order will be processed and cannot be canceled. For cancellations, please include "CANCEL Order [insert order # here]" in the subject line in order to complete the request.

If your order has been processing for more than 4 business days, please do not hesitate to contact us at customercare@ayele.co and someone will assist.

Yes they are. Certified by the Leaping Bunny.

Yes they are

We do not. We do however have an office cat (named Mocha) that does like to tell us his opinion of our packaging.

Our products work well with sensitive skin BUT (and this is an important but) everyone is different. We suggest trying the products on a small area of the inside of your wrist and watching for any skin reaction for 24 hours before applying to your face. Then, you can try another spot test just below your jawline. If you have a known allergy, please check the ingredients.

We are manufactured in the Oregon, United States by FDA skincare standards.

Currently, we do not.

Currently, they do not.

Our products do not contain synthetic fragrance. 

Alcohol is added in small amounts in some products, like Glycerin, to thin out the gel to perfect spreadability, and allow a slow, time-release of our formulas fragrances and moisturizers.

Ayele products have a 1 year shelf life. Once the product is open it will last for 6 months.

We design our products with you and your skin obstacles like - acne, sensitivity, and discoloration in mind. The carefully selected combinations of ingredients in our products are associated with clearing skin, evening tone, and combating inflammation.

Feel free to check our explore products page!