FAQ – AYELE & CO

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Regrettably, we do not ship outside of the United States due to additional duties and fees imposed by customs. We apologize for any inconvenience this may cause. Our team is working diligently to bring KLUR products to all corners of the world within the next 18 months.

We do not ship or process orders on weekends or major holidays. All parcels are sent from Los Angeles, California and ship via United States Postal Service, or UPS, which generally takes 3-5 business days to deliver. Due to Covid-all carrier are experiencing longer shipping and tracking times. Click here for more details.

Company

Are your products vegan and cruelty-free?
Are your products gluten-free?
Are your products ethically sourced and made?
What is your definition of “clean” standards?
Do you accept returns?
My order didn’t arrive. What do I do?
My order arrived damaged? What do I do?
What’s the status of my order?
How do I cancel my order?
Shipping & Returns
Will my order arrive by Christmas?

Ingredients

Are your products vegan and cruelty-free?
Are your products gluten-free?
Are your products ethically sourced and made?
What is your definition of “clean” standards?
Do you accept returns?
My order didn’t arrive. What do I do?
My order arrived damaged? What do I do?
What’s the status of my order?
How do I cancel my order?
Shipping & Returns
Will my order arrive by Christmas?

Skin Conditions

Are your products vegan and cruelty-free?
Are your products gluten-free?
Are your products ethically sourced and made?
What is your definition of “clean” standards?
Do you accept returns?
My order didn’t arrive. What do I do?
My order arrived damaged? What do I do?
What’s the status of my order?
How do I cancel my order?
Shipping & Returns
Will my order arrive by Christmas?

Journal

Are your products vegan and cruelty-free?
Are your products gluten-free?
Are your products ethically sourced and made?
What is your definition of “clean” standards?
Do you accept returns?
My order didn’t arrive. What do I do?
My order arrived damaged? What do I do?
What’s the status of my order?
How do I cancel my order?
Shipping & Returns
Will my order arrive by Christmas?

Products

Are your products vegan and cruelty-free?
Are your products gluten-free?
Are your products ethically sourced and made?
What is your definition of “clean” standards?
Do you accept returns?
My order didn’t arrive. What do I do?
My order arrived damaged? What do I do?
What’s the status of my order?
How do I cancel my order?
Shipping & Returns
Will my order arrive by Christmas?

Used for YEARS

I've been using this since they were Bahi. I love this product very much, its a staple in my routine.

PGL

I like this moisturizer, it’s light and has a nice faint scent to it. It’s been great with my sensitive skin so far. Just wish it came in the bottle in the picture.

Liquid Gold

I struggle with post acne scars and this serum has helped with some of scarring and texture!

Love it

Absolute great for little comedones and millia

Update after 1 year: Simple, Fast, & Thin Go-To Mask Before A Big Day

I've had this mask for a year and still have a lot of product left (I know it says it expires after some months but it still feels little stingy so I feel like it's still effective?) I really like using this when I feel like I need an extra pick me up before seeing friends the next day or a date. I have hyperpigmentation issues as well with acne scarring, especially this summer in this humid east coast weather, and I feel like using this mask 2-3 times a week has really helped reduce the hyperpigmentation. The scarring does significantly fade faster which is what I deeply want the most. To maximize the effects of this mask, use a hydrating sheet mask afterwards!

Company

Ingredients

Skin Conditions

Journal

Products

Let customers speak for us