Shipping policy

PROCESSING AND SHIPPING ARE TWO DIFFERENT THINGS!! Picking a two-day shipping option at checkout does not guarantee your package will be shipped out in two days. Your package will only ship once the processing of your package is over. Please allow 3-5 business days for normal processing which you have agreed to at checkout. Ayele's business processing days are from Mondays-Fridays excluding U.S. holidays & Weekends.
Your shipping option does not determine your processing length. It only determines how long it takes to deliver your item once it has been placed in the possession of FedEx/USPS/DHL.
If you choose FIRST CLASS PACKAGE, your order does NOT come with insurance. In order for your package to come with insurance, you must select PRIORITY MAIL.
Have more questions? Check out the FAQ.

Ayele is an independent brand with handmade products. Accordingly, please allow 3-5 business days for normal processing which you have agreed to at checkout. Expedited Processing (1-2 business days) is now offered soon at an additional cost, excluding Bar Soaps. Ayele's business processing days are from Mondays-Fridays excluding U.S. holidays & Weekends.
Once your order ships, allow 2-3 business days for expedited shipping and 5-7 business days for standard shipping. Pre-sale items will start it's processing days on the release date of the item.
Your shipping option does not determine your processing length. It only determines how long it takes to deliver your item once it has been placed in the possession of FedEx/USPS/DHL.
For large or medium risk orders, We may be contacting you within the next few days to verify your purchase, so please continue to check your email for order updates. If your order is marked high risk, it will automatically be cancelled.
Be careful! Emails are sent automatically and can end up in your spam folder. Be sure to check spam and junk folders carefully for your confirmation email. An order confirmation is separate from shipping confirmation. Your order confirmation comes immediately after purchase, shipping confirmation will send once your products have been sent by the postal carrier. From there you can track the whereabouts of your order by using the tracking number provided in the email.